Use this page to start a virtual review for plumbing, septic, excavation, drainage, or property-service questions before a field visit is scheduled.
Before choosing a time, gather the property address, photos, any short video, model numbers, inspection notes, and county paperwork that explain the question. The better the starting information is, the easier it is to decide whether the appointment can answer the question or should become a field service visit.
Open the BE Ohio virtual booking calendar
After the appointment is requested, BE Ohio can use the details you provide to prepare better questions, identify missing records, and avoid wasting time on the wrong service path. If the issue cannot be handled virtually, the appointment still helps define what should happen next and what information should be ready for the field visit.
A virtual appointment is useful when you need a first look at a plumbing, septic, excavation, well, or drainage problem and you already have photos, a short video, property documents, inspection notes, or county paperwork to share. It is not a replacement for every field visit, but it can narrow the scope before equipment, permits, or a full diagnostic trip are needed.
BE Ohio uses virtual reviews to understand urgency, location, access, visible symptoms, safety concerns, and whether the next step should be a service call, an estimate, a septic design conversation, a drainage plan, or a document request through the customer portal.
Use these pages to move deeper into the topic, compare related services, and choose the next step with better context.
Some questions can be answered from photos and documents, but repair work, excavation, septic inspections, and pressure or drainage testing still need field confirmation when conditions are unclear.
Have the property address, photos, video, timing of the problem, and any county or inspection paperwork ready before the appointment.
For the fastest next step, use BE Ohio chat, visit the Connect page, or send photos and records through the customer portal.
A virtual appointment works better when the issue is documented before the meeting starts. Take photos in daylight when possible, include one wide view of the whole area, and add close views of valves, panels, labels, alarms, drains, cleanouts, tank lids, or wet spots.
If the appointment is about septic, drainage, excavation, or a real estate inspection, upload or have ready any county records, inspection notes, seller disclosures, permits, or prior invoices that explain what has already happened.